How do I add or update my payment method?
You can add or update your payment method anytime by visiting the Subscription page in your account settings.
Click your profile icon
Choose My Account > Edit Subscription > Update Payment Method
Why is there a .01¢ credit on my checking account?
This is a verification deposit that happens when you update your deposit account. It’s just our ACH provider “verifying” your deposit account.
What if I don't add a payment method before my first month ends?
If you don't add a payment method before the end of your first month, your plan will be downgraded. This means your products will no longer be available for selling, but you can still access your account, communicate with customers, answer questions, and update your posts and events.
Can I upgrade back to a full subscription after being downgraded?
Yes! Click to 'Upgrade' your plan on your subscription page and follow the instructions. Once complete, your store will be reactivated with full selling capabilities.
Can I downgrade my subscription?
Yes! If you decide you don't want to sell on the platform, but want to maintain a presence on Homegrown, you can downgrade your plan. This will remove your products from the platform, but you can still access your account, communicate with customers, answer questions, and update your posts and events.
To downgrade your subscription:
Click your profile icon on the home page, not the vendor page
Choose My Account > Edit Subscription > Cancel Subscription
In the popup, choose Downgrade Subscription
Can I cancel my subscription?
Yes! You can cancel anytime. If you cancel, your store will be removed from Homegrown, your pending orders will be cancelled, and your products will no longer be available for selling.
To cancel your subscription:
Click your profile icon on the home page, not the vendor page
Choose My Account > Edit Subscription > Cancel Subscription
In the popup, choose Cancel Subscription
If you'd like to keep a presence on Homegrown, you can choose to downgrade instead.