If you want to permanently delete your account, you can do that from your account settings. Deletion is different from canceling a subscription — canceling stops billing but preserves your store and history; deletion permanently removes your account.
Vendor account deletion
Before you can delete a vendor account, you need to cancel any active subscription. See Can I cancel my subscription?
Once your subscription is canceled:
Open your Vendor Dashboard
Click Contact Support (HELP section of the menu)
Ask us to delete your account. There's no delete button in the account pages, so we do it for you
Your storefront URL will return a "store not found" page within a few minutes. Customer order history is retained for legal record-keeping for the period required by law, then permanently removed.
Shopper account deletion
Shoppers can ask us to delete their account through the chat on findhomegrown.com or at [email protected]. Past order receipts remain accessible to the vendors you ordered from for their record-keeping; your personal information is removed from your shopper profile and from any saved payment methods.
Just want to pause, not delete?
If you're stepping away temporarily but might come back, canceling your subscription is the better path. Your store stays intact (products, photos, settings, customer relationships) and you can reactivate any time by re-subscribing — no need to rebuild from scratch.
What's deleted vs. retained
Data | On account deletion |
Storefront URL | Removed (404) |
Products + photos | Removed |
Customer order history | Retained for legal/financial recordkeeping, then purged |
Personal info (name, email, address) | Removed |
Saved payment methods | Removed |
Tax records | Retained per state law |
Trouble deleting
If your delete attempt fails — for example, the button doesn't respond or you get an error — message support with your account email. We can verify the state of your account and process the deletion manually.