Managing Orders
The Orders tab in your Vendor Dashboard is where you’ll manage all your incoming orders. Here’s what you need to know to keep things running smoothly!
Understanding the Orders Tab
Your orders are organized into two main sections:
Active Orders – These are the orders you’re currently handling. You’ll see different sub-tabs:
All – Shows every active order.
New – Lists orders that just came in and haven’t been confirmed yet.
Processing – Orders you’re preparing for pickup.
Ready for Pickup – Orders that are packed and waiting for pickup.
Completed Orders – Orders that have been picked up and marked as complete.
Viewing and Managing Orders
Click on an order to see more details on the Order Status Page, which includes:
Order Number – Each order has its own order number.
Current Status – New, Awaiting Fulfillment, Ready for Pickup, Complete
Pickup Details – Where and when the shopper will pick up their order
Fulfillment List – The list of items on this order
Order Summary – Order number, date, status, and a breakdown of costs.
Messaging – You can send messages to your shopper right from the app (messages also go to their email!).
Pickup Details – The Location and date chosen for this pickup. You can reschedule if needed!
Customer Details – The shopper’s name, contact info, and any notes they’ve added.
Returns History – If the customer has made returns before, you’ll see them here.
Processing an Order
Follow these steps for each order on the order page to move an order from confirmed to completed:
Confirm the Order
Click Confirm Order in the all or New tab to begin the order process. This also notifies the shopper that you're preparing their items.Clicking Confirm will move to the Processing (Awaiting Fulfillment) stage.
Review the Fulfillment List
Check the list of items to pack. For each item, you’ll see:Product name and quantity
Product image
SKU and variant (if applicable)
A Ready checkbox
Mark Items as Ready
As you pack each item, check its Ready box.For multi-item orders, every item must be marked before continuing.
Mark Order Ready for Pickup
Once all items are marked Ready, click Mark Order Ready for Pickup to update the status and notify the shopper.
Making Changes to an Order
Need to reschedule pickup? No problem! You can adjust the pickup time in the app, and the shopper will automatically get a notification.
Need to add a note or cancel an order? Click the three-dot menu next to Confirm Order or Mark Order Ready for Pickup to:
Leave a note for your own reference.
Cancel the order (this will notify the shopper).
Completing an Order
Confirm Pickup: Once the shopper picks up their order, click Complete Order to wrap up the transaction.
Get Paid: Marking the order complete kicks off the payout process.
Order Moves to Completed: You’ll always have a record of completed orders in the Completed Orders tab.
That’s it! With these steps, you’ll stay on top of your orders and keep your customers happy. If you ever need to make changes or communicate with shoppers, everything is built right into your dashboard.