Overview
Homegrown prioritizes security and transparency in all financial transactions. Your ledger, balances, and payouts are securely managed—and if you ever need help or spot something unexpected, our support team is here to assist. This guide covers how we protect your financial information and how to resolve any financial concerns.
Your Financial Data Is Secure
All financial data is encrypted and securely stored in compliance with industry standards.
Transactions, payouts, and payment methods are processed through trusted, secure systems.
Homegrown does not store full card or bank details—only masked references (e.g., ******XXXX) are visible.
🔐 Fun Fact: Even our team can’t view your full bank or card details—we use encryption from end to end for maximum security.
When to Contact Support
Reach out to our team if:
You notice a discrepancy in your ledger or balances.
A payout fails or seems delayed.
A subscription charge doesn’t look correct.
You have questions about fees, reserves, or adjustments.
How to Contact Support
Email: [email protected]
Live Chat: Use the chat tool on our website (look for the chat icon at the bottom right).
Response Time: We aim to respond within 24 hours on business days.
🚀 Pro Tip: When contacting support, include details like your Order # or Invoice # if applicable—it helps us resolve your issue faster!
Frequently Asked Questions
Can I give someone else access to view my finances?
Not yet. Multi-user support and permissions are planned for future updates but not available at this moment.
How do I update my deposit account?
Visit My Account → Finances → Settings to securely update your bank account.
Will I get a 1099 for taxes?
Yes, if you meet IRS thresholds, you’ll receive a 1099 form for your earnings by year-end. Make sure your mailing address and business information is kept up-to-date to prevent any delays in processing.
📬 Fun Fact: Our support team is small but mighty—many are local market supporters just like you, ready to help your business thrive.